55g.com Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by 55g.com ("the Company," "55g.com," "we," "us," "our") and applies to all personal information collected from players, registered users, visitors, and any other individuals ("you," "your," "Data Subject") who access or interact with the 55g.com website, mobile platform, and all associated services (collectively, "the Platform").

55g.com is committed to protecting the personal data of Filipino players in accordance with the Republic of the Philippines' Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering on 55g.com, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

2 Definitions

For the purposes of this Policy, the following definitions apply consistent with RA 10173 and its Implementing Rules:

• "Personal Information" means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, or when put together with other information, would directly and certainly identify a specific individual.
• "Sensitive Personal Information" means personal data about an individual's race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genetic or sexual life, or offenses committed or alleged.
• "Processing" means any operation performed upon personal data, including collection, recording, organization, storage, updating or modification, retrieval, consultation, use, disclosure or dissemination, and destruction.
• "Data Controller" means 55g.com, which determines the purposes and means of the processing of personal information collected on the Platform.
• "Data Processor" means any natural or juridical person or any other body who processes personal information on behalf of a personal information controller.
• "Consent" means any freely given, specific, informed indication of will, whereby the Data Subject agrees to the collection and processing of personal information about and/or relating to them.
• "KYC" means Know Your Customer, the identity and age verification process required by applicable regulations before certain account activities are permitted.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register for a 55g.com account, use Platform features, or contact our support team, you provide us with personal information including:

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — 21+ requirement)
• Philippine mobile number (for OTP verification and account communications)
• Email address
• Home address (for KYC and AML compliance)
• Government-issued ID type, number, and images (for KYC verification)
• GCash registered name and account details; Maya or other payment method information
• Account username and encrypted password credentials
• Any information voluntarily provided in support chat messages or email correspondence

3.2 Data Collected Automatically

When you access the 55g.com Platform, certain technical and behavioral data is collected automatically through cookies, log files, and analytics tools:

• IP address and approximate geographic location (province/region level)
• Device type, model, and operating system
• Browser type and version
• Session duration, login timestamps, and logout timestamps
• Pages visited, games played, and clickstream data within the Platform
• Deposit and withdrawal transaction records (amounts, timestamps, payment methods)
• Game activity logs (game titles, bet amounts, outcomes, session duration per game)

3.3 Data Collected from Third Parties

In limited circumstances, 55g.com may receive personal data about you from third parties, including:

• Payment providers (GCash, Maya, BPI, BDO, etc.) — transaction confirmation data for deposit and withdrawal verification
• Identity verification service providers — data matching results for KYC compliance
• Fraud prevention and AML screening services — risk assessment signals based on publicly available data and transaction patterns

3.4 Summary: Data Categories and Collection Sources

4 How We Use Your Personal Data

55g.com processes your personal data only for the specific purposes identified below. We do not use personal data for any purpose incompatible with the purpose for which it was originally collected without obtaining your additional consent.

• Account Management: Creating, maintaining, verifying, and administering your 55g.com player account.
• Age & Identity Verification: Confirming that you meet the 21+ age requirement mandated by PAGCOR regulations and Philippine law, and verifying your identity as required by KYC and AML obligations.
• Payment Processing: Facilitating deposits from and withdrawals to your Philippine payment methods (GCash, Maya, BPI, BDO, and others) in PHP, and maintaining accurate transaction records.
• Platform Delivery: Providing access to casino games, sports betting, bingo, fishing, and all other Platform features you have chosen to use.
• Customer Support: Responding to inquiries, resolving complaints, processing account issues, and maintaining support communication records.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, collusion, money laundering, and other prohibited conduct.
• Regulatory Compliance: Meeting obligations under Philippine law, including AML reporting requirements, PAGCOR compliance, and the Data Privacy Act.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behavior, administering deposit limits and self-exclusion requests, and fulfilling responsible gaming obligations.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve game performance, user experience, and Platform features. Individual player profiles are not used for this purpose without additional consent.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates via email or SMS only where you have opted in to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

55g.com processes your personal data under one or more of the following lawful bases as recognized under RA 10173 and its Implementing Rules:

• Consent: Where you have provided explicit, informed consent, such as agreeing to receive marketing communications at registration or during Platform use.
• Contractual Necessity: Processing required to perform our obligations under the 55g.com Terms and Conditions, including operating your account, processing payments, and delivering gaming services.
• Legal Obligation: Processing necessary for compliance with Philippine law, including but not limited to AML obligations, KYC requirements, PAGCOR regulations, and tax reporting obligations.
• Legitimate Interests: Processing reasonably necessary to protect the security and integrity of the Platform, prevent fraud, detect prohibited conduct, and maintain accurate business records — provided such interests are not overridden by your rights and freedoms under RA 10173.

6 Data Sharing & Disclosure

6.1 Categories of Recipients

55g.com shares personal data with third parties only where strictly necessary and only with parties that have committed to appropriate data protection standards. Categories of recipients include:

• Payment Service Providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay/PesoNet operators — for transaction processing only.
• Identity Verification Providers: Third-party KYC service providers engaged to verify government ID authenticity and facial match.
• Game Content Providers: Software studios (Pragmatic Play, PG Soft, Jili, etc.) receive anonymized session identifiers for game delivery. They do not receive your personally identifiable information.
• Fraud & AML Screening Services: Third-party services that assist in detecting suspicious transaction patterns and flagging potential AML risks.
• IT Infrastructure & Cloud Services: Hosting and cloud storage providers operating under data processing agreements with 55g.com.
• Legal and Regulatory Authorities: Government bodies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), when required by law or valid legal process.

6.2 No Sale of Personal Data

55g.com does not sell, rent, barter, or otherwise commercially transfer your personal information to any third party for their own marketing or commercial purposes. Any disclosure to a third party is governed by a data processing agreement or equivalent contractual safeguard.

7 Cookies & Tracking Technologies

55g.com uses cookies and similar tracking technologies to operate the Platform, improve user experience, maintain security, and analyze Platform usage. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for Platform operation. These include session authentication cookies, anti-fraud tokens, and load balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and session continuity between visits on trusted devices.
• Analytics Cookies: Collect aggregated, anonymized data about how players navigate and use the Platform, used to improve the Platform experience. Individual user profiles are not built from analytics data without additional consent.
• Security Cookies: Detect and prevent fraudulent login attempts, bot access, and account takeover attacks.

Most browsers allow you to refuse or delete cookies through browser settings. Disabling strictly necessary cookies will impair your ability to use 55g.com. By using the Platform with cookie-supporting browser settings, you consent to the use of cookies as described in this section.

8 Data Retention

55g.com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of the active account plus a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, or longer if required by applicable Philippine tax or AML law.
• KYC documentation: Retained for the duration of the account relationship and for five (5) years after account closure.
• Support communications: Retained for two (2) years from the date of the most recent interaction, unless the subject matter of the communication is the subject of an ongoing complaint or legal proceeding.
• Marketing consent records: Retained for as long as you remain opted in, plus two (2) years following opt-out for audit purposes.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with an identified or identifiable individual.

9 Data Security

55g.com implements a range of technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, and alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the 55g.com Platform
• Encryption of sensitive personal data and financial information stored in our databases
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication requirements for all internal systems accessing player data
• Regular security audits, penetration testing, and vulnerability assessments
• Automated monitoring for unusual access patterns, suspicious login behavior, and potential data breaches
• Contractual data security obligations imposed on all third-party data processors

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55g.com will notify affected players and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with RA 10173.

10 Your Rights Under RA 10173

As a Data Subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55g.com:

• Right to be Informed: The right to be informed that your personal data is being or has been collected and processed, and about the purposes, scope, and methods of processing.
• Right to Access: The right to obtain a copy of the personal information we hold about you, the sources from which it was obtained, and the names of third parties to whom it has been disclosed.
• Right to Object: The right to object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests or used for direct marketing purposes.
• Right to Erasure or Blocking: The right to request the suspension, withdrawal, blocking, removal, or destruction of your personal data where it is incomplete, outdated, false, unlawfully obtained, or no longer necessary for the original collection purpose, subject to legal retention obligations.
• Right to Rectification: The right to dispute inaccurate or incorrect personal data and to have it corrected, updated, or amended.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another organization where technically feasible.
• Right to Damages: The right to be compensated for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe 55g.com has violated your data privacy rights.

To exercise any of the above rights, please submit a written request to 55g.com support via live chat (8 AM–2 AM PHT, daily). We will acknowledge your request within five (5) business days and substantively respond within fifteen (15) business days.

11 Children & Minors

55g.com does not knowingly collect personal data from individuals under the age of twenty-one (21) years. The Platform is strictly intended for adult players aged 21 and above in compliance with PAGCOR regulations governing gambling in the Philippines.

If 55g.com becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended and all personal data associated with that account will be deleted upon completion of any legally mandated retention review.

12 International Data Transfers

Some of 55g.com's data processors and third-party service providers — including certain game content providers and cloud infrastructure services — may process personal data in countries other than the Philippines. Where such international transfers occur, 55g.com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to Philippine law, including contractual data protection clauses in all data processing agreements.

By using the 55g.com Platform and accepting this Policy, you consent to the transfer of your personal data to countries outside the Philippines for the purposes described in this Policy, subject to the safeguards described above.

13 Third-Party Services & Links

The 55g.com Platform may reference or link to third-party services, including payment gateways (GCash, Maya), game software providers, and streaming services for live casino content. These third parties operate under their own privacy policies, which govern the personal data they independently collect. 55g.com is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party service you interact with in connection with Platform use.

Game studios whose titles appear on the 55g.com Platform receive only anonymized session tokens for the purpose of game delivery and outcome calculation. They do not receive your name, contact information, payment details, or any other personally identifiable information.

14 Updates to This Privacy Policy

55g.com reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or Platform features. When material changes are made, 55g.com will notify registered players via the email address on their account or through a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the 55g.com Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should discontinue use of the Platform and contact support to close your account.

15 Contact Us & Complaints

For any questions, concerns, or requests regarding this Privacy Policy or 55g.com's data processing practices, or to exercise any of your rights as a Data Subject under RA 10173, please contact our Data Protection team through the following channels:

• Live Chat: Available on the 55g.com Platform between 8 AM and 2 AM Philippine Standard Time (PHT), Monday through Sunday.
• Email: [email protected] — include "Data Privacy Request" in the subject line for priority routing to our Data Protection Officer.

When submitting a data rights request, please provide your registered email address or mobile number, a description of your request, and any relevant supporting information. Identity verification may be required before your request can be processed to ensure we release or act upon data belonging to the correct individual.

If you are not satisfied with 55g.com's response to your privacy concern or data rights request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which has jurisdiction over personal data processing activities in the Philippines under RA 10173.

This Privacy Policy was last reviewed and updated in January 2026. 55g.com — serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and nationwide. 21+ only. Play responsibly.